The guidance is effective immediately and applies to complaints which are currently before the Ombudsman as well as new complaints. Non-financial injustice can cover the time and effort spent in having to pursue a complaint and the associated “distress”, such as concern, anxiety, anger, disappointment, embarrassment or loss of expectation and could range from “mild irritation” to anxiety which requires medical treatment.
Awards will fall into one of five categories, each with a corresponding fixed award:
The Ombudsman’s guidance sets out examples of the sorts of factors it will consider in deciding the level of award, for example:
The factsheet published by the Ombudsman sets out examples of how the factors might be applied practically. This document is a reproduction of this.
However, the Ombudsman emphasises that all submissions will be considered on a case-by-case basis. In any event, the awards are not designed to be punitive in nature and are intended as an acknowledgement of the inconvenience or distress they have suffered. Awards falling into the ‘exceptional’ category are therefore expected to be rare.
For advice on dealing with complaints about pensions maladministration or disputes, please contact Doug Mullen.
Although the exact date of the change is presently unknown, it is likely to be in or around April 2019 and will have a significant impact on estate administration and the costs of dying.
NHS England recently reported plans to recruit an ‘army of advisors’ to support GPs, following evidence that approximately half of all appointments were not related to medical conditions.
In injury claims, should you disclose the total figure of compensation to your injured party where they have suffered a brain injury and lack capacity to manage their finances?
Anthony Collins Solicitors first Social Impact Report attributes 91% of its 2017/18 work to directly improving lives, communities and society.
Following the decision in the Court of Appeal last summer, the Supreme Court has announced today, that Mencap’s leave to appeal this has been granted.
2019 is now in full swing and with it comes the first company secretary update of the year!
The Government announced in April 2018 that they would release new proposals at the end of 2018 and so, as we stretch in 2019, we now have the new consultation proposals.
A recent High Court decision could have repercussions for our clients who communicate via social media group accounts but don’t actually compose some or all of the messages the organisation posts.
Last night (31 January 2019), Anthony Collins Solicitors won Law Firm of the Year at the sixth, annual Eclipse Proclaim Modern Law Awards, held in Manchester.
Anthony Collins Solicitors shortlisted in four categories at BLS Awards.
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