The guidance is effective immediately and applies to complaints which are currently before the Ombudsman as well as new complaints. Non-financial injustice can cover the time and effort spent in having to pursue a complaint and the associated “distress”, such as concern, anxiety, anger, disappointment, embarrassment or loss of expectation and could range from “mild irritation” to anxiety which requires medical treatment.
Awards will fall into one of five categories, each with a corresponding fixed award:
The Ombudsman’s guidance sets out examples of the sorts of factors it will consider in deciding the level of award, for example:
The factsheet published by the Ombudsman sets out examples of how the factors might be applied practically. This document is a reproduction of this.
However, the Ombudsman emphasises that all submissions will be considered on a case-by-case basis. In any event, the awards are not designed to be punitive in nature and are intended as an acknowledgement of the inconvenience or distress they have suffered. Awards falling into the ‘exceptional’ category are therefore expected to be rare.
For advice on dealing with complaints about pensions maladministration or disputes, please contact Doug Mullen.
Anthony Collins Solicitors (ACS) has been named Family Law Firm of the Year: Midlands and Wales at the prestigious Family Law Firm Awards.
Puja Desai interviews employees around the firm and discusses their experience with different invisible illnesses. The first part was on diabetes, the second MS and this podcast focuses on epilepsy.
Social mobility and its impact on the modern workforce was top of the agenda at a virtual event hosted by law firm Anthony Collins Solicitors on Tuesday 23 November.
This month we will be considering the impact of the Autumn Budget and Spending Review on the charity sector, trustee good practice concerning benefits and net carbon zero plans.
Earlier this month, the Environment Act 2021 received Royal Assent introducing the Office for Environmental Protection. Many charities and environmental groups are buoyed by the new legislation.
Chris Lloyd-Smith, a partner at Birmingham-based law firm Anthony Collins Solicitors (ACS), has been elected as chair of Resolution’s West Midlands group.
The next public procurement tendering threshold is due to be 'rebased' on 1 January 2022. The new thresholds will be inclusive of VAT, rather than VAT exclusive as they are at the moment.
This article looks at a recent case that demonstrates how to recover remedial costs for fire safety works in a timely and cost effective way.
The impact of the Covid-19 pandemic, lockdowns and Brexit are very much evident across the construction industry, not least due to the sharp and continued increase in the cost of materials.
Anthony Collins Solicitors (ACS) has named Law firm of the year: the independents at last night’s (2 November) The Lawyer awards.
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