Following the launch of the Care Quality Commission's (CQC) new strategy for how it regulates health and social care, many providers will be keen to know more about how the changes might affect them in the future. Tim Coolican and Freya Cassia explore the legal and practical options available to providers if a disappointing result is received following an inspection. We will also discuss some tips on the factual accuracy and rating review processes to give listeners a steer on to how to challenge a report or rating.