We now know what the short-term holds for public procurement at the end of the Brexit transitional period.
On page 68 of the report is a table which sets out which regulations were breached when enforcement action was taken. The table shows that failures in governance were the most common marker indicating the need for enforcement action. Taking the report and statements regularly made by Andrea Sutcliffe and David Behan, it is fair to say that what is meant by failures of governance in this context really means failures of leadership.
We act for hundreds of care providers and a number have been subject to enforcement action. Often the action is in respect of one location among many otherwise good, or even outstanding, services, which tends to support the widely held view that problems are often more of a marker of failure of local leadership than of organisational failure. It is a truism of the care sector that a good manager makes a good service and vice-versa but if that is so, why do organisations allow poor managers to continue to lead services without proper challenge or adequate support? Is it not at that level (i.e. supervision and reporting) that there is a governance failure, or lack of leadership, in dealing with known problems?
Boards set the tone for the governance of organisations of any significant size and it is not good enough for Boards to explain failures solely in terms of local management. Their governance structures ought to provide a clear line of sight right into performance at the service level so that problems can be spotted, actioned and any learning integrated across all services, thus driving a virtuous feedback loop. Such a process is exactly what demonstrates “effective” services in terms of the KLOE assessments.
Senior directors who approach us when enforcement action is threatened almost never seek to deny there are problems. If they do wish to challenge the actions which CQC is threatening it is usually because they consider there has been a poor inspection process, in which case it is possible to divert CQC from enforcement action, with a measured approach asserting they have not acted in accordance with their own procedures.
Where there are real problems with a service, most well-advised providers will work with CQC and demonstrate a wish to get things right with CQC’s assistance and we have been involved in several cases of services being ‘turned around’ in this way.
However, from a governance perspective, the lack of surprise about poor services begs the obvious question; why have the problems not been resolved before CQC threatened action? A harsh question, but aren’t hard questions exactly what Boards are there to ask their executive team?
For further information please contact John Wearing. John is a leading UK expert in his field, advising many well-known care providers on strategic issues concerning good governance, risk management, portfolio development and the transfer of care assets.
Daniel Brewer from Resonance talks about his journey into investing in enterprise with a social purpose, and discusses what the landscape looks like for social businesses post Covid-19.
On 1 December 2020 the Court of Appeal handed down judgment in Pimlett v Curo Places Limited EWCA Civ 1621 where prior judgments in the First-tier Tribunal and the Upper Tribunal were overturned.
For part 3 in this series of short podcasts, Chris Lloyd-Smith interviews senior associate Madhur Sharma on how she has been coping during these unprecedented times.
On 26 November 2020 further changes to the 'Building Regulations: Fire safety - Approved Document B' will take effect.
Last week, the NHF published its final version of its new Code of Governance and made some important changes from the previous draft that will impact on those housing associations looking to adopt it.
As the end of 2020 beckons, we take a look at what progress the Sterling market has made in its preparations for the end of the London Interbank Offered Rate (LIBOR) on 31 December 2021.
Finally, there is a glimmer of hope that perhaps the Covid-19 pandemic could be reaching its end.
For part 2 in this series of short podcasts, Chris Lloyd-Smith interviews senior associate Lisa Whitehouse on how she has been coping during these unprecedented times.
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