Our new webinar series, ACsess Risk, guides housing providers through the actual and potential risks they face. Sessions focus on insights from our experts on a key risk area, with attendees encouraged to share their experiences, observations and ideas. We also host sessions with external experts who can provide their own unique outlook on risk management.
Our second session focuses on how housing providers can effectively handle complex complaints. We will discuss the Housing Ombudsman and Complaint Handling Code, the interplay between complaints and legal claims (including in respect of disrepair), when the Regulator of Social Housing needs to be notified and our tips for complaint investigations and responses.
We are also delighted to be joined by Rachael Brooks of Pearl Comms, an award winning PR agency based in Birmingham, who will be discussing PR and handling media enquiries in respect of complex complaints.
Who should attend?
Company secretaries, heads of governance and legal, executive directors, senior leaders for regulatory and risk and compliance and leaders and managers with a responsibility for customer experience and complaints handling.
Speakers
Victoria Jardine, partner
Lorna Kenyon-Pain, senior associate
Bethan Jones, associate
Christopher Bowen, associate
Rachael Brooks, account director, Pearl Comms