Penny Bournes

With over 20 years’ experience, Penny has developed a strong understanding of the legal, regulatory and operational challenges faced by landlords, providing advice that reflects both technical requirements and practical realities.

Penny provides specialist, primarily non-contentious housing management advice and training, with a particular focus on technically complex and high-risk areas. She has extensive expertise in service charges – including section 20 consultation, first-tier tribunal applications and recovery of charges under heat networks – and leads on advice relating to the Renters’ Rights Act 2025, helping landlords implement the regime in a practical and compliant way.

She advises on tenure and occupancy agreements, carries out comprehensive policy and procedure reviews, and covers rent review, succession, consultation obligations and regulatory compliance. She also designs and delivers bespoke training programmes to equip housing professionals with the skills and confidence to manage complex issues.

Penny is renowned for clear, pragmatic and commercially focused advice, enabling landlords to make informed decisions and manage risk effectively in challenging and technical areas.

Penny is driven by helping clients translate complex legal and regulatory requirements into clear, practical action. She understands that housing management issues are rarely purely legal – they require solutions that work in real operational settings, balance competing priorities and stand up to scrutiny.

She combines technical expertise with a pragmatic approach, delivering advice that is legally robust, workable and tailored to each organisation’s needs. Penny takes particular pride in building strong, lasting client relationships, taking time to understand their services and objectives so she can act as a trusted adviser on their most complex issues – ultimately helping clients achieve outcomes that are compliant, efficient and focused on delivering high-quality services to residents.