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Please note that this webinar will be hosted on Zoom.

Managing and investigating complaints in the health and social care sector can be time-consuming, stressful, and costly. Juggling the needs of service users and their families with the welfare of your employees, whilst also ensuring regulatory compliance, is not easy.

This webinar, based on a fictitious scenario, will take the delegates through each step of an investigation. It will provide practical, sector-specific guidance alongside advice on the crucial legal and regulatory aspects. The session will also provide an opportunity to discuss some of the common problems that arise in these scenarios; when do you suspend an employee? when do you report to DBS/CQC? how do you reassure families and loved ones during an investigation?

If you are an HR professional, an individual who may be asked to conduct or be involved in internal investigations, or an individual whose role involves corresponding with regulators, please join us on this webinar.

Speakers
Tim Coolican, partner, Anthony Collins Solicitors
Anna Dabek, partner, Anthony Collins Solicitors
Jackie Morris, associate, Anthony Collins Solicitors
Hannah Bollard, associate, Anthony Collins Solicitors