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Events and webinars / VIRTUAL EVENT: Using your customer data to build trust and fulfil your purpose

VIRTUAL EVENT: Using your customer data to build trust and fulfil your purpose

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Event time
Wednesday 8 September 2021
11:00 am - 12:00 pm
Please note that this webinar will be hosted on Microsoft Teams.

As a housing association, you have access to valuable and sensitive data about thousands of people.

Properly managed, that data can help build customer relationships based on trust, and bring your purpose and values to life.

Do you know how your organisation is handling data? Do you have effective systems in place to ensure your customer data is accurate, secure and never misused? Do you have data governance in place to help evidence that? Whether you manage your data compliance in-house or outsource it, it’s critical to understand your responsibilities and be able to demonstrate that your systems are working and you are a safe pair of hands.

When it becomes part of the culture rather than just a tick-box exercise, good data management and governance will help organisations unlock their full potential. But poor data management and governance risk your financial viability, efficiency, and governance rating from the Regulator, which in turn impact your ability to provide homes for your communities.

We also have the imminent and huge shift in regulation and legislation in the shape of the Social Housing White Paper and its focus on tenant satisfaction, empowerment, and engagement, requiring the highest customer data governance standards.

With clear and practical guidance, this workshop explains how to manage your customer data and build a robust governance framework around it, in a way that builds trust and helps you fulfil your purpose while avoiding expensive and damaging data-related issues.

Who should attend
Housing association execs, board members, directors, senior leaders, ICT leaders, information governance teams, risk and audit management teams, governance teams, data analysts, data protection officers/teams.

Clare Paterson, data protection consultant, with 16 years of social housing experience and a passion for helping housing associations fulfil their purpose.


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