What to do if you’re not happy
We value all our clients, so we aim to resolve any problems or concerns they may have quickly and to everyone’s mutual satisfaction. But because we want to deal with any issues fairly, we do need time to provide a considered response.
If a complaint is brought to our attention we will endeavour to:
- Acknowledge in writing your complaint or concern within 48 hours
- Respond to you as soon as possible - but if we are unable to resolve your concerns within four weeks of receipt, we will write to you explaining why not, and what will happen next
Tony Hall is the partner responsible for handling complaints. Tony investigates all complaints, and keeps central records that are reviewed regularly to monitor trends and individual performances. We always view complaints from a client perspective, keeping the following objectives in mind:
- Ensuring the consistency of our service standards
- Ensuring that we meet the reasonable expectations of our clients
- Addressing client concerns promptly and constructively
Where to send your complaint
To make a complaint, please write to Tony Hall at the address below. We advise you to keep your own copies of any correspondence.
Tony Hall
Anthony Collins Solicitors LLP
134 Edmund Street
Birmingham
B3 2ES
E: tony.hall@anthonycollins.com
The Legal Complaints Service
If you are not satisfied with the response you receive from us, you can contact the Legal Complaints Service at the address below. You must contact them no more than six months after the date of our final response to your complaint - otherwise they may be unable to investigate your complaint.
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire
CV32 5AE
T: 01926 820082
www.legalcomplaints.org.uk